You can track your order by logging into your account on our website and navigating to the order history section. Once your order has shipped, you will receive a tracking number via email.

We generally ship with our shipping partner DHL, utilizing both DHL GoGreen and Warenpost options for deliveries. We prioritize carbon neutral shipping methods with DHL GoGreen and also use Warenpost for smaller, eco-friendly shipments.

Shipping times vary depending on your location and the shipping method used. Typically, orders within Germany arrive within 1-3 business days. International orders may take longer.

Yes, we ship internationally to select countries. Please refer to our shipping policy for a list of countries we currently ship to.

Shipping costs are calculated based on the destination of your order and the chosen shipping method. Costs may vary for different regions.

Within Germany, shipping is currently free.
For Europe (EU), shipping costs are 7.95 EUR, and for non-EU European countries, it is 9.95 EUR.
We also deliver to North America (USA & Canada) for 9.95 EUR.
International shipping costs are 14.95 EUR.

Yes, we currently offer free shipping within Germany for all orders.
For orders within Europe and internationally (excluding North America), shipping is free for orders over 200 EUR.
For North America (USA & Canada), we offer free shipping for orders over 100 EUR.

If an item is missing from your order, please contact our customer service within 48 hours of receiving your package. We will investigate the issue and work to resolve it promptly.

Items with different delivery times will be shipped together in one package, based on the item with the longest delivery time.

Once an order has been placed, we are unable to change the shipping address. Please ensure your shipping address is correct before finalizing your order.

We offer a 14-day return policy from the date of delivery. Items must be in their original condition, unworn, and with tags attached for a full refund.

To initiate a return, please visit our returns portal and follow the instructions provided. You will need your order number and email address used for the purchase.

Returns within Germany are free of charge. For international returns, shipping costs are the responsibility of the customer.

Unfortunately, we do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.

Once we receive your returned items and verify their condition, refunds are processed within 7 business days. The refund will be issued to the original payment method.

If you receive a damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as soon as possible.

At Little Greenhorn, sustainability is at the core of our business. We prioritize eco-friendly materials such as organic cotton and recycled fabrics. Our production processes are designed to minimize waste and reduce our carbon footprint. We also partner with suppliers who share our commitment to ethical and sustainable practices.

We carefully select materials that are certified organic or recycled whenever possible. Our products are free from harmful chemicals and dyes, ensuring they are safe for children and the environment.

Our eco-friendly products primarily use organic cotton, recycled polyester, and other sustainable materials. Each product description provides details on the materials used.

Yes, we use sustainable packaging materials such as recycled cardboard and biodegradable shipping bags. Our packaging is designed to minimize waste and environmental impact.

We prioritize efficient inventory management and production processes to minimize waste. Any leftover materials are recycled or repurposed whenever possible.

We adhere to strict ethical standards, ensuring fair labor practices and safe working conditions throughout our supply chain. We maintain close relationships with our suppliers to uphold these standards.

Please refer to our size guide available on each product page. If you have specific questions about sizing, feel free to contact our customer service for assistance.

Yes, at Little Greenhorn, we prioritize eco-friendly materials and sustainable production practices. Our products are designed to minimize environmental impact while ensuring safety and style for your little ones.

We currently do not offer customization or personalization services for our products.

We strive to keep our inventory updated in real-time. However, if an item becomes out of stock after your order is placed, we will notify you and issue a refund for the unavailable item.

We accept major credit cards (Visa, MasterCard), PayPal, and Klarna Rechnungskauf for online payments. Klarna Rechnungskauf allows you to purchase items and pay for them within 14 days after receiving your order.

During checkout, enter your promo code or discount code in the designated field and click "Apply" to see the adjusted total before completing your purchase.

Note: Promo codes may have specific terms and conditions that apply, such as one-time use, expiration dates, minimum purchase requirements, and exclusions. Please check the details of your promo code for validity.

Yes, we prioritize the security of your payment information. Our website is equipped with modern TLS encryption to protect your personal data during online transactions.

Once an order has been placed, it cannot be modified. Please contact us immediately if you need to cancel your order, and we will do our best to accommodate your request.

We do not offer price adjustments for items that go on sale after a purchase has been made.

You can purchase a gift certificate through our website. Once purchased, you will receive an email with instructions on how to redeem it during checkout.

Gift certificates issued by Little Greenhorn are valid for 5 years from the date of issuance and offer the recipient flexibility to use them as they wish within this period.

Yes, you can use a gift certificate multiple times until the balance is fully depleted. Simply enter the code during checkout for each purchase.

Please treat your gift certificate like cash, as lost or stolen certificates cannot be replaced. We recommend storing it in a secure place until use.

You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions provided to reset your password securely.

If you encounter any issues with our website, please clear your browser's cache and cookies or try accessing the site from a different browser. If the issue persists, please contact our technical support for assistance.

Yes, our website is equipped with modern TLS encryption to ensure the security of your personal and payment information during online transactions. We also comply with industry standards for data protection.

Our terms and conditions outline the guidelines for using our website and purchasing products from Little Greenhorn. You can view our terms and conditions here.

At Little Greenhorn, we take your privacy seriously and adhere to strict data protection regulations, including German data protection laws (DSGVO). Your personal information is handled securely and used exclusively for order fulfillment and improving your shopping experience. We do not share your data with third parties without your explicit consent. For more details, please refer to our privacy policy.

Your feedback is valuable to us! You can provide feedback or lodge a complaint in the following ways:

• Email: Send us an email to support@littlegreenhorn.de
• Phone: Call us at +49 89 416173787
• Website: Alternatively, you can use out contact form to submit your feedback or lodge a complaint.

We strive to address any issues promptly and ensure your satisfaction.

For the quickest response, please follow these guidelines:

• With order confirmation: If you have an order confirmation email, simply reply to it. This ensures your inquiry is routed to the right department for prompt assistance.
• No order confirmation: If you do not have an order confirmation email, you can reach us using the contact form on our website.

Our customer service is available during these hours:

• Monday to Friday: 9 am to 5 pm
• Saturday: 10 am to 2 pm

You can contact us:

• Email: support@littlegreenhorn.de
• Phone: +49 89 416173787

We are dedicated to providing excellent service and aim to resolve all inquiries promptly.