Returns

We strive to make the return process as simple and hassle-free as possible for our customers. Below, you will find all the necessary information you might need.

Return Policy

• Return Period: Returns must be made within 14 days of receiving the items.
• Condition of Goods: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  We reserve the right to refuse a refund if the items show signs of wear or damage.
• Packaging: Please reuse the original product packaging for your return, if possible.

Free Returns within Germany

For customers in Germany, we offer easy returns via our logistics provider DHL.

Important Notice: As a small, family-run business offering free shipping within Germany, we charge return shipping costs of 6.95 EUR for returns. This amount will be deducted directly from your refund.

Follow these steps to return your items:

1. Create Return Label: Click the button below or scan the QR code to go to our DHL return portal.
2. Enter your Information: Fill out the required fields to receive your return label via email.
3. Print Label: You will receive a PDF file for immediate printing.
   Additionally, you will be shown a QR code for mobile returns with the option to save the label in your Apple Wallet.
4. Send Package: Attach the return label to your package and drop it off at a DHL location.

Create Return Label

Returns from outside Germany

For returns from outside Germany, customers are responsible for covering the full return shipping costs.
You can purchase the return label online through DHL:

1. Purchase Return Label: Click the button below to go to the DHL online postage page.
2. Enter your Information: Fill out the required fields to purchase your return label.
3. Send Package: Attach the return label to your package and drop it off at a DHL location.

Purchase Return Label

In the case of a valid complaint, we will of course refund the shipping costs.

Refunds

Once we have received your returned items, we will inspect them to ensure they meet our return conditions.
If everything is in order, we will process your refund within 7 business days. The refund will be issued to the original payment method.

Exchanges

We kindly ask for your understanding that we do not offer direct exchanges. If an item does not fit, please place a new order in our online shop for the desired item. You can return the non-fitting item to us free of charge within Germany. After inspecting the return, we will refund the purchase price to the original payment method.

Contact us

If you have any questions or need assistance with your return, please contact our customer service:

• Email: support@littlegreenhorn.de
• Phone: +49 89 416173787

Contact Form

Thank you for shopping at Little Greenhorn!
We appreciate your trust and are here to ensure you have a great shopping experience.